A Personal Message from the Director, Globus Family of Brands, South Asia & Middle East
We know many of you were in typical summer holiday mode and might have been going through the mundane pre-vacation drills, just a few days ago. While heading off for that vacation to another dream destination was almost about to happen – an extraordinary reality dawned upon all of us! What started off as a localised situation, which was in itself concerning, is currently a more global health issue leading to multiple travel restrictions & international border closures.
We, at the Globus family of brands, are extremely concerned as your vacation plans might have been affected. First and foremost for us, the safety of our travelers, partners and teams is our #1 priority. We have always considered our customers as “one” family – and nobody looks out for you like family. This is the reason, we had taken some quick decisions, the moment we sensed that continuing operations would pose multiple risks to all concerned. We are very certain, that was the right thing to do!
In the past few days, there have also been many heroics where our Operations have brought home thousands of travelers from around the globe in a matter of days. They overcame border closures, airline cancellations and practically pushed the limits. We have been overwhelmed by your messages recognizing these wins. Thank you!
More recently, these included:
~ A motor coach racing across Poland to reach the Frankfurt airport before the Polish border closed.
~ Chartering a plane overnight to get guests out of Lima before the airport closed at midnight.
~ Negotiating with immigration authorities in the Far east for our guests aboard Avalon waterways caught between strict inter-country water border controls.
However, at this unpredictable time, we don’t want you to worry over anything. In response, the Globus family of brands has introduced an unprecedented program to give you – our customers – options and “PEACE-OF-MIND” when considering your future travel plans. As always, we want you to enjoy your travel pursuits without any anxiety. You can simply postpone your Globus family vacation scheduled for March to June 2020 to a later date without any rescheduling charges and be assured that your future plans will be kept in abeyance as per your choice and convenience. To add that extra gesture for valued guests like you, we are also giving up to $200 of travel credits which will depend on the brand you book.
Life can be unpredictable and things can go sometimes against our best plans! To ensure all aspects of your safety during your touring, may I remind, that we offer a comprehensive TRIP PROTECTION plan, to help cover against any penalties on tour cost. By opting to protect your trip, you will ensure that you and your family travel worry- free. After all, traveling is all about investing in experiences and memories that last a life time and nothing comes in between!
So, yes, we should definitely continue to travel, why not? And we will wait to explore the world with you again, but only when the time is RIGHT!
In the meanwhile, please stay safe. We appreciate your continued patronage and loyalty through all these 90 years.
For further information, please contact your agent or us @ 1800 425 3575 / firstname.lastname@example.org.
Regional Director – South Asia & Middle East